Tom Wurm

 

1837 Wellborn Way       Marietta, GA. 30060            (H)770-319-0644           twurm3@comcast.net

 

PROFILE

Over 12 years of experience as an Electronics Technician with the United States Navy.  Technically proficient; knowledgeable in a wide variety of specific systems and functions.  Computer skills include: Windows XP, Windows 7, Excel, Word.

Certifications: CompTIA A+/Security+/Network+/ Server+.  MCSE NT4, CNA, CCNA, CCNA VOICE, CCNA SECURITY. Dell desktops and laptops, HP printers, Toshiba Laptops.

 

PROFESSIONAL EXPERIENCE

 

7/15- Present  Vectrus, Network Administrator 1, Kabul Afghanistan

· Install and support LANs, WANs, network segments, Internet, and intranet systems.

· Install and maintain network hardware and software.

· Analyze and isolate issues.

· Monitor networks (utilizing Solarwinds and Active Directory) to ensure security and availability to specific users.

· Evaluate and modify system's performance.

· Identify user needs.

· Determine network and system requirements.

· Maintain integrity of the network, server deployment, and security.

· Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

· Perform network address assignment. Creating Vlans and DHCP scopes.

 

12/11- 5/14  ^ITT EXELIS, ADPE Technician-Help Desk, Kabul Afghanistan

·   Install, configure, and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.

·   Install and configure network printers.

·   Responsible for both secret and unclassified computer system stability through the use of DOD-approved, Government-furnished operating systems and software.

·   Join client computers to Windows XP, Windows 7 domain. SIPR/NIPR/CENTRIX

·   Configure Microsoft Outlook and manage personal folders in all versions of Outlook.

·   Running Retina security scans and upgrading IAVA patches on computers.

·   Repairing, imaging and or configuring 500 to 600 computers monthly.

·   Maintaining a Secret clearance and completed CRC.

 

12/10 – 12/11 Coca-Cola, Help Desk Technician

·   SAP: Reset client user module passwords.

·   AS400: Reset client database password.

·   Windows XP: Reset Client user password.

·   RSA: Reset Soft Tokens and user accounts.

·   BlackBerry: Activation of user password and accounts.

·   Active Directory: Verification of users and password reset.

·   Install, configure, and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.

 

 

 

 

 

 

 

 

 

1/06 – 6/09 Client Support Analyst 3, Cobb County Government

·   Configured, supported, and troubleshot PC OS, network connectivity and standard Microsoft applications.

·   Performed hardware installations.

·   Worked with the Call Center to respond to incidents and work orders from customers.

·   Prioritized assess demands and needs of the customer.

·   Documented technical issues/request in Magic Ticketing System.

·   Utilized Dameware and Active Directory to remotely configure client PC’s.

·   Analyzed customer service/support problems while on the phone and responded immediately with resolution.

·   Configured network server printer shares.

·   Troubleshot server connectivity.

·   Performed advanced ghosting/cloning technologies.

 

6/04 – 6/05 Network Engineer, Hill-Rom

·   Installed Nurse Call System servers in hospital environments. Nurse Call System is a communication and information management system designed to help hospital staff deliver care to patients. 

·   Installed Vocera VoIP application and telephony servers. Vocera is a wireless badge utilizing 802.11 b/g technologies to communicate with hospital staff campus wide (www.vocera.com).

·   Configured wireless access points and performed site surveys for proper RF coverage throughout various facilities.

·   Extreme road warrior.

 

11/99 – 2/04 Analyst II, Sprint

·   Serviced PC’s, laptops and a variety of printers in a NT/2000 environment. 

·   Worked on a campus of over 3,000 users, configured and repaired Dell, Toshiba desktops and laptops.

·   Repaired problems down to registry.

·   Migrated users to active directory domains.

·   Traveled to local and remote sites. Upgraded laptops and desktops from NT4 to Win2K.

·   Configured desktops to utilize SMS client services to push software.

·   Configured and troubleshot VPN connections.

·   Utilized group policy for client authorization.

·   Interfaced client PC with Extra Office Client to mainframes.

 

6/97 – 11/99 Remote Field Service Technician - PC Analyst, The Weather Channel

·   Serviced PC's and printers in a Novell 4/NT4 environment.

·   Troubleshot and repaired network problems from hub to the client’s PC/printers.

·   Serviced expansive Novell/NT4 LAN/WAN network which included remote sites in CA/CHICAGO /NY/MIAMI/DETROIT (System totaled 500-600 PC's and 120 printers).

 

6/95 – 6/97 Computer Repair Technician, Tandy Corporation        

 

5/94 – 5/95 Computer Repair Technician, Computer Dynamics, Inc.

 

6/81 – 2/94 United States Navy - Pearl Harbor HI.          Electronic Repair Technician

·   Successfully completed a series of assignments which generated professional expertise in electronics maintenance, troubleshooting and diagnostics.

·   Operated and maintained identification, friend or foe (IFF) which is a cryptographic identification system designed for command and control. It is a system that enables military and national interrogation systems to distinguish friendly aircraft, vehicles, or forces, and to determine their bearing and range from the interrogator.

·   Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling electronics units, applying knowledge of electronic theory and components

·   Test faulty equipment to diagnose malfunctions, using test equipment and software, and applying knowledge of the functional operation of electronic units and systems..

·   Assemble, test, and maintain circuitry or electronic components according to engineering instructions, technical manuals, and knowledge of electronics, using hand and power tools.

·   Performed circuit analysis and troubleshooting to the component level.

 

EDUCATION: Bachelor of Science, Political Science/History, New York Regents College.